Most Patient Calls Happen After Hours, Prompting OmniMD to Expand AI-Enabled Care Continuity
OmniMD expands AI-driven care continuity solutions as internal data shows a surge in after-hours patient communication nationwide.
HAWTHORNE, NY, UNITED STATES, December 19, 2025 /EINPresswire.com/ -- OmniMD, a U.S.-based healthcare IT and AI solutions provider serving medical practices for more than two decades, today announced findings from an internal analysis showing that a substantial share of inbound patient communication occurs outside standard clinic hours, a trend increasingly relevant as healthcare organizations work to close gaps in access, triage, and continuity of care.
The analysis, conducted across a representative sample of OmniMD clients, revealed that a significant proportion of patient calls and message attempts were logged after 5:00 PM, aligning with national concerns about delayed access to clinical guidance and rising patient expectations for real-time support.
๐ ๐๐ก๐ข๐๐ญ ๐ข๐ง ๐๐๐ญ๐ข๐๐ง๐ญ ๐๐๐ก๐๐ฏ๐ข๐จ๐ซ: ๐๐๐ญ๐๐ซ-๐๐จ๐ฎ๐ซ๐ฌ ๐๐๐ซ๐ ๐๐๐ฆ๐๐ง๐๐ฌ ๐๐ซ๐ ๐๐ข๐ฌ๐ข๐ง๐
Healthcare systems across the U.S. have reported growing strain on after-hours workflows, with many practices facing challenges related to:
โ Managing triage safely outside clinical hours
โ Responding to medically significant concerns that could escalate without timely attention
โ Reducing unnecessary emergency department utilization
โ Ensuring documentation alignment with in-clinic systems
โ Supporting behavioral health and chronic care patients requiring evening guidance
OmniMDโs internal review mirrors these concerns. Practices ranging from primary care to behavioral health and specialty clinics consistently observed higher patient call volumes immediately after clinics close, suggesting a mismatch between traditional operational hours and modern patient expectations.
โPatients are not seeking care on a 9-to-5 schedule,โ said Dr. Krishna Nathwani, Business Analyst at OmniMD. โTheir questions, concerns, and urgent needs continue into the evenings and weekends. For two decades, our mission has been to help healthcare organizations meet those needs safely, efficiently, and without increasing administrative burden.โ
๐๐ฆ๐ง๐ข๐๐ ๐๐ง๐ง๐จ๐ฎ๐ง๐๐๐ฌ ๐๐ฑ๐ฉ๐๐ง๐๐๐ ๐๐ ๐๐๐ฉ๐๐๐ข๐ฅ๐ข๐ญ๐ข๐๐ฌ ๐๐จ๐ซ ๐๐จ๐ง๐ญ๐ข๐ง๐ฎ๐จ๐ฎ๐ฌ ๐๐๐ญ๐ข๐๐ง๐ญ ๐๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ
To address this emerging pattern, OmniMD is expanding its AI-driven service portfolio, offering solutions that extend clinical availability beyond standard hours without compromising compliance, documentation, or patient safety. These capabilities include:
๐๐ ๐๐ฅ๐ข๐ง๐ข๐๐ข๐๐ง ๐๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ
Assists providers with contextual insights, chart reviews, clinical decision support augmentation, and documentation clarity, improving readiness for next-day care.
๐๐ ๐
๐ซ๐จ๐ง๐ญ ๐๐๐ฌ๐ค & ๐๐ข๐ซ๐ญ๐ฎ๐๐ฅ ๐๐๐๐๐ฉ๐ญ๐ข๐จ๐ง
Provides real-time call handling, appointment coordination, intake assistance, and automated routing of medically relevant queries to on-call providers.
๐๐ ๐๐๐๐ข๐๐๐ฅ ๐๐๐ซ๐ข๐๐
Captures conversations and updates clinical documentation in real time, ensuring that after-hours interactions are accurately and securely recorded in the EHR.
๐๐-๐๐ซ๐ข๐ฏ๐๐ง ๐๐๐ ๐๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ
Manages eligibility checks, benefits verification, and after-hours financial queries, helping practices maintain operational continuity.
All solutions are designed to meet U.S. healthcare regulatory expectations and integrate seamlessly with OmniMDโs cloud-based EHR, Interoperability Suite, and Medical Billing Services.
๐๐๐๐๐ ๐๐๐๐ซ๐๐๐ข๐ญ๐๐ญ๐ข๐จ๐ง ๐๐๐ข๐ง๐๐จ๐ซ๐๐๐ฌ ๐๐ซ๐ฎ๐ฌ๐ญ, ๐๐๐๐ฎ๐ซ๐ข๐ญ๐ฒ, ๐๐ง๐ ๐๐จ๐ฆ๐ฉ๐ฅ๐ข๐๐ง๐๐
OmniMD recently achieved EHNAC (Electronic Healthcare Network Accreditation Commission) certification, one of the industryโs most rigorous assessments of privacy, security, confidentiality, and efficiency in healthcare data handling.
This accreditation validates OmniMDโs adherence to:
โ HIPAA and HITECH requirements
โ Proven data integrity and secure transmission
โ Industry-standard protocols for interoperability
โ Operational excellence in cloud-based healthcare systems
โ Governance frameworks required by leading health networks and payers
๐๐ก๐ฒ ๐๐๐ญ๐๐ซ-๐๐จ๐ฎ๐ซ๐ฌ ๐๐๐ญ๐ข๐๐ง๐ญ ๐๐จ๐ฆ๐ฆ๐ฎ๐ง๐ข๐๐๐ญ๐ข๐จ๐ง ๐๐๐ญ๐ญ๐๐ซ๐ฌ
Clinics across the country are experiencing:
โ Increased chronic disease management needs
โ Higher behavioral health demand
โ Growth in hybrid care models (telehealth and in-person)
โ Patient preference for asynchronous and after-hours communication
โ Pressure to reduce readmissions and prevent avoidable ED visits
While traditional on-call structures have been in place for years, the scale and frequency of patient outreach after hours have accelerated.
OmniMDโs findings suggest that AI-assisted, integrated, and compliant systems may help alleviate many of these pressure points by providing structured, responsible, and clinically aligned after-hours support.
๐๐๐จ๐ฎ๐ญ ๐๐ฆ๐ง๐ข๐๐
OmniMD is a leading U.S. healthcare IT and AI solutions company serving medical practices, health systems, and specialty groups for over 20 years. Its cloud based EHR, Revenue Cycle Management (RCM), Interoperability (OmniXchange), AI Clinician, AI Medical Scribe, OmniMD AI Front Desk, and enterprise analytics platform empower organizations to streamline clinical operations, strengthen financial outcomes, and improve the patient experience. OmniMD is EHNAC certified, ensuring industry-leading standards in data privacy, security, and interoperability.
For more information, visit www.omnimd.com or contact sales@omnimd.com.
Divan Dave
OmniMD
+1 844-666-4631
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